FAQ

How do I get started in the coaching process?

If you are interested in beginning the coaching process, please create a profile and contact me so we can schedule a free introductory session to explore how we might work together and whether we are a good fit. If you have been referred by a previous client, you may schedule an introductory meeting in person or virtually. If you have come to me without a referral, please schedule a virtual introductory session.

What can I expect from you as my coach?

  1. Be a partner in bringing out the best, the deepest, and the truest in you;
  2. Provide safety, encouragement and support; an environment in which you can relax and explore;
  3. Expand your view of what is possible and promote discovery of new insights;
  4. Give you input, straight feedback and operate as a sounding board;
  5. Listen carefully to what you say and ask questions that increase awareness;
  6. Be an on-going resource for you in accomplishing your intentions.

What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?

Money Back:  If the you become unsatisfied with the coaching relationship at any point during the first month, you may receive your money back for the unused portion of your contract.

SECURITY & CONFIDENTIALITY

Is this client center and my data secured and safe?

Yes, there are 3 levels of security: provided to keep your data safe and confidential:  

  1. Username and password protected;
  2. Verisign Security Certificate protects your data on this site; 
  3. Secured pages (https://)

Is my information confidential?

Yes. This site is protected by a username/password system. You are the only one that has access to your information.

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled coaching sessions?

Yes! In the event that you would like support on something that comes up in between our meetings, you may contact me via e-mail or go directly to the calendar and set up a quick check in call.

ACCESSING THE PRIVATE CLIENT AREA

What is the "Register Now" link and when would I use it?

When you "register" I will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.

How do I access your private client area and how do I log in?

Click on the Login link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don't have login information yet?  Contact me so we can get an account created for you.

I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?

Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.

What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact me and I will forward you your information.

I’m trying to log in, but it will not accept my username or password, what do I do?

Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact me via email and I'll forward them to you.

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment?

It's easy. With at least a 24 hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

  1. Log into your Private Client Website Area.
  2. Click on the Calendar Menu.
  3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
  4. Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.
  5. The calendar will update itself, you'll see your new appointment reflected and I will receive an email notification letting me know of the change. 

You may also e-mail me directly at mmt@mmtccc.com

PAYING FOR THE COACHING SERVICES 

What are the various methods of payment I can use to pay for my coaching services?

Venmo, Check, Cash, Credit Card, Pay Pal.

 

Book your appointment on-line now:

Complimentary Session 

 

 


Use this website to schedule appointments and manage your profile.